How do I return an item?

How do I return an item?

STALLION TACTICAL RETURN POLICY


Your satisfaction is extremely important to us. If you need to return a product, we will make every reasonable effort to accommodate your return in a fair and timely manner. All returns must have a Return Merchandise Authorization (RMA) number. There are three general areas* that define a return:
  1. product defect
  2. incorrect item
  3. unwanted item.
As Stallion Tactical is not a warranty repair station, Stallion Tactical can only accept returns for areas 2 & 3 above. Product defects need to be addressed with the manufacturer per the manufacturer's warranty and return policy.

Incorrect items
If the product you received does not match the description of the product on your receipt, Stallion Tactical will either replace the product or give you a full refund if returned in the original packaging within 15 days of delivery date and in like new, unused condition. All incorrect items being returned for a refund will be inspected, and if found to be used or damaged, a handling fee of 15% ($10.00 minimum) will be applied. The product will then be shipped back to the customer at the customer’s expense.

Unwanted items
Stallion Tactical will accept unwanted products in new, unaltered condition, UNOPENED and in their original packaging within 15 days for credit or exchange. A $10.00 processing fee will be applied.

***AMMUNITION RETURNS***
Due to Department of Transportation Regulations, Stallion Tactical cannot receive returns on ammo.


Shipping, Handling, and Processing Fees for Returned Items

Stallion Tactical will not accept returns on items sold for $25.00 or less (before tax and shipping) for unwanted items, due to processing costs. Incorrect items that do not match your receipt will be accepted according to the policy above.

Shipping costs and any applicable sales tax will not be refunded.

Discontinued or special order products cannot be returned.

If returned merchandise is received later than 15 days from the delivery date, a 15% restocking charge will be deducted from the refund with a $10.00 minimum charge.

No product returns will be accepted by Stallion Tactical after 30 days from the date of delivery.


How do I return an item?

  1. Contact returns@stalliontactical.com to request a Return Merchandise Authorization (RMA) number. Identify the product being returned, the reason for the return (i.e., incorrect product received, unwanted product), and the invoice number on the receipt you received from stalliontactical.com
  2. On the outside of the package, include the RMA number you received from returns@stalliontactical.com. YOU MUST HAVE AN RMA NUMBER TO RETURN YOUR ITEMS.
  3. Include a copy of your receipt with the return
  4. Ship to the address provided with your RMA number